Robert Middleton sent this out to his ezine list and I thought I'd pass it on - do take time to watch and listen:
Successful businesses, large or small, are built on a foundation of
great service. But what is great service, really?
After you watch this little online video you'll understand what
service is in a whole new way. It's only 3 minutes long and once
you see it, I promise you, you'll never forget it.
http://tinyurl.com/2zesmp
